At the time of my reply, I’m not a Netlify employee or affiliated with any monetary compensation from Netlify. Take my answers to the concerns here with purely objective views. I’m taking this time to answer you because I feel it needs some addressing from an objective view.
I always see users saying Netlify support “you are the best!” but it seems that support picks and chooses who they want to help!
I’ve never seen this and there is no evidence of picking and choosing what questions get answered anywhere within the Netlify organization. In my observation, Netlify support and engineers always go above and beyond to answer questions. The community does their best to also help each other out because we all love and value the FREE offerings by Netlify.
I’ve used Netlify on and off for sometime now and have posted questions on this forum with no help in return. I’ve read posts like “Great questions get great answers”, forum rules…
I’ve re-edited my posts to target my specific questions and nobody ever replies. I feel like my questions are legit.
There are thousands of sites on Netlify and the scale and magnitude of these numbers make it impossible for every question to be answered immediately and quickly in a free forum community. Even as active as this one is.
What am I doing wrong?
Nothing. Although you might be misinterpreting how you are being slighted.
- Should I just go elsewhere and advocate that I’ve had bad experience with getting any kind of support and wouldn’t recommend?
Ok, that’s one choice, but I’m sure you don’t really feel this type of statement is beneficial to anyone. I think you can really think this through and see it’s just not the way to get an answer. Although, you did get me to answer you, so it worked to some extent.
- Stick around and feel subpar and figure things out on my own because im using the free plan?
Ok, another choice you could make. Sounds like you aren’t going to be a happy camper either way. Kinda bums me out because I think once you use Netlify long enough on the free plan, you will understand why almost everyone is so happy with Netlify.
I read a ton of questions on this forum and have NEVER seen the frustration you are showing in this thread. Maybe just take some time, think it through and see if you might like to change your mind. Otherwise, everyone in the community wishes you luck in the next service you use.