Hi, @SandroSeiya, I found the following doing a WHOIS lookup for the domain configured for that Netlify site:
$ whois <REDACTED DOMAIN NAME> | grep -i "Name Server"
Name Server: NS2.TERRAEMPRESAS.COM.BR
Name Server: NS3.TERRAEMPRESAS.COM.BR
Name Server: ns2.terraempresas.com.br
Name Server: ns3.terraempresas.com.br
This domain is configured to use Netlify DNS but it actually is not. The name server records for this domain are not being used:
<REDACTED DOMAIN NAME> 86400 IN NS dns4.p07.nsone.net.
<REDACTED DOMAIN NAME> 86400 IN NS dns3.p07.nsone.net.
<REDACTED DOMAIN NAME> 86400 IN NS dns2.p07.nsone.net.
<REDACTED DOMAIN NAME> 86400 IN NS dns1.p07.nsone.net.
Those records exist but they exist only at the terraempresas.com.br name servers. Those are the onlyname servers being used (the ones at terraempresas.com.br).
The solution for this is to replace the existing name servers there with the nsone.net name servers above. Please consult the documentation from your domain registrar or contact their support team for more information about how to make those changes. This change needs to happen with the registrar to move the DNS service for this domain to Netlify.
Or, you can delete the DNS configuration at Netlify and use the instructions below with your existing DNS service:
If there are other questions about this, please let us know.
Hello again, my provider finally reached out and it was a problem in their end. As Luke pointed it out the name servers were incorrect and for some reason it was only corrected when talking directly to the provider (I couldn’t change it, even though it appeared that I should).