Email receiving issues with Netlify DNS and Hover email forward

[mischacolley]

Hey Netlify community,

I’m having some intermittent issues receiving emails. Enough that I know there is a problem.

I have an email forward setup with Hover.com for me@mischacolley.com.au thats forwarding to a gmail account. I’m using netlify DNS so I’ve added the hover MX record which is:

10 mx.hover.com.cust.hostedemail.com

to Netlify.

• Site name is: youthful-gates-f2a1e7
• Custom domain is: mischacolley.com.au

Any pointers to help find the issue would be greatly appreciated.

[gregraven]

@mischacolley Welcome to the Netlify community.

Your DNS seems properly to be set up. Are you certain this is a DNS issue and not an issue with Hover.com’s system?

Finally, does this help at all?

Email Forward from Hover

Hi there! This Support guide is the best place to get started with information on dealing with email on Netlify: If you still have questions after working through this guide, we suggest you try the search, as many people have already asked questions on this topic. If still no luck, let us know and we can troubleshoot with you.

[luke]

Hi, @mischacolley. Our support team is happy to troubleshoot our DNS service but we cannot troubleshoot the email delivery itself.

We don’t provide an email service at Netlify. We don’t have access to the email servers for this domain and we are not able to troubleshoot those systems for that reason.

We do provide the DNS service for this custom domain and our support team can troubleshoot any DNS issues you find.

Do you have DNS records not working? If so, what DNS records are not being returned?

If there are questions about this (or what we do and do not provide technical support for), please reply here anytime and we will do our best to find answers.