Hi, @ylemkimon, we can see if there are any clues from our side.
In order to troubleshoot this, we need to be able to track the HTTP response with this issue. The simplest way to do this is to send us the x-nf-request-id header which we send with every HTTP response.
There more information about this header here:
If that header isn’t available for any reason, please send the information it replaces (or as many of these details as possible). Those details are: