We have a paid account but our builds time out after 15m. How can we increase the limit?

[masimplo]

Hi there,

concerning site pedantic-pare-b984ea we just added a couple pages and assets and builds are failing due a timeout hitting at 15 minutes. We still have lots of build minutes left and we are on a paid account, can you please take a look?

Here are the relevant build logs:
5:04:22 PM: info bootstrap finished - 770.728s
5:04:26 PM: success run static queries - 3.873s - 6/6 1.55/s
5:04:31 PM: success run page queries - 4.375s - 341/341 77.94/s
5:04:31 PM: success write out requires - 0.018s
5:06:10 PM: success Building production JavaScript and CSS bundles - 99.006s
5:06:11 PM: success Rewriting compilation hashes - 0.045s
5:07:03 PM: success Building static HTML for pages - 21.280s - 341/341 16.02/s
5:07:03 PM: success Generating image thumbnails - 160.309s - 426/426 2.66/s
5:07:03 PM: success onPostBuild - 0.572s
5:07:03 PM: info Done building in 931.731025429 sec
5:07:04 PM: Execution timed out after 15m0s
5:07:04 PM: Error running command: Command did not finish within the time limit
5:07:04 PM: Failing build: Failed to build site
5:07:04 PM: failed during stage ‘building site’: Command did not finish within the time limit
5:07:04 PM: Finished processing build request in 16m28.637942515s

I found a couple of older topics with related issues, but I read that it was due to a limit on free accounts, which is not the case here.

[AaronP]

This is the correct place, and engineer should be able to change this for you from what I’ve seen as long as you’re on the paid plan / have a card attached to the account

[perry]

hi there, we have bumped your build timeout to 30 mins so you should now be able to build!

If you would like some more information on build times, these articles might be useful:

[Support Guide] How can I optimize my Netlify build time?

If you are interested in learning more about how our bots approach building sites, these three articles are a great place to start: How our Build Bots build sites The last major upgrade to our build environment and perhaps least-loved but most useful, how to debug your builds So you might think, it’s great that Netlify builds every commit from my repos…but isn’t that a bit wasteful? The answer is, it depends, but we can at least give you some best practices for limiting waste. Maybe …

[Support Guide] How long should Netlify builds take?

The only universal answer to this is: it varies. More detail would probably be helpful, right? Below we explain which factors affect the lengths of builds on Netlify One key factor is the site itself. Larger sites will take longer to build than smaller ones, and things like images and video can impact this (if those assets need to be downloaded or processed during build). Another factor is the static site generator (SSG) being used (if any). The performance of SSGs varies widely…