Unable to enable auto-renewal of domain

Support
,
#1

Hi, I have a recently expired domain, I’d like to renew but I get the “unable to update auto renew” error message when I click the “Enable auto-renewal” button on my team’s domain page. (Similar issue as here: https://community.netlify.com/t/unable-to-renew-error-need-help-to-renew-dns/17910)

I’m aware that I’ll be charged for the renewing.

Thanks in advance!

Unable to update Auto Renewal on Domain
#2

Hi @balazssagi yes, you won’t be able to self-serve on renewing an expired domain. I can help, but I do need you to confirm that your credit card is up to date and functioning before I can attempt to renew for you. This would be the one shown here: https://app.netlify.com/teams/balazssagi/billing/general#payment-information

The cost will be $14.99 to renew through 25 Jul 2021. Let me know, and then I can proceed.

#3

Hi fool, the credit card is up to date. Thank you for your help!

#4

Hey @balazssagi,
All renewed for another year! Let us know if there’s anything else we can help with.