Unable to cancel domain auto renewal


I registered the domain dylanperkinsphotography.com through Netlify on February 28, 2019. It shows that the domain is up to be auto-renewed on January 31st 2020.

However I transferred this domain away from Netlify in October 2019, so I am not sure why it is saying it is going to auto-renew through Netlify for $14.99/year. I attempted to disable auto-renewal but just get an error message stating “unable to update auto renew”.

I would appreciate assistance in getting this domain removed from my Netlify account so that it doesn’t re-bill me for a domain I already own elsewhere.

Thank you

Sure thing, I just repaired that. If you do get a charge, let me know and we’ll make sure it gets refunded too (that refund-if-we-screwed-up would have been true even if you had done nothing :))

Thanks so much for such a quick response! :slight_smile:

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