Submission-Created not executing on form submission

Hey there,

I set up a simple function to send an email when a form containing only an email field is submitted. It worked great so I left it alone. I’ve now noticed that emails that were submitted didn’t receive the email, upon further investigation, that functionality is no longer working for new form submissions.

I’ve created a duplicate function to call manually through postman and it executes fine. Additionally, no logs show up for the submission-created function. It looks like it simply isn’t executing, but the form submissions are showing up in the forms tab.

Any idea what could be going?

Netlify instance is lifemetrics.io

Update:

I just tested this on another site I had running, wumbohere.com, wumbo.netlify.com
Submissions through forms are not working on there either, even though they were just the other day.

It appears that some of the form submissions are being executed now, many minutes (maybe hours) later.

Is Netlify experiencing some issue with this service at the moment? Does this functionality not have a reliable time to execution? Is it throttled for starter plan users?

Hi!
I also have a cloud function that runs on form submission.
Yes, it appears that it sometimes can take some time (for me about 5-10 minutes) before both services, Netlify Forms + Netlify Functions, finish their jobs.
In my case, that delay is not an issue.
In my opinion, the plan doesn’t make a difference (I’m on the PRO plan).

Hey, thanks for the reply.

Unfortunate that the PRO plan doesn’t help.

They should include the expected time to execution or some kind of disclaimer as part of their documentation.

While we don’t provide guarantees on how long it takes for that function to fire, it should be firing off immdiately when we receive the submission. There would really only be a delay if there was unusually high load. Can you provide an example of a specific form submission that did not fire off the function immediately? This would be easier than digging through all submissions to try and find one that took several minutes to fire.

Hi! Thanks for the detailed reply :smiley:
Actually, the serverless function does fire immediately after the form has been successfully submitted. Only the Netlify form can sometimes take up to several minutes before the submission appears in the Netlify UI dashboard.
(But like I said, this not an issue for me :wink:)