Hi, @asap_fraz. This site isn’t serving the custom certificate now and I’m not seeing it in our database currently. In short, I don’t know why it stopped working as I don’t see it at all now. Do you have the certificate being used somewhere else now and, if so, what is the URL to see it in use?
Regarding why the custom cert would be used when switching, if the switch fails then current certificate continues to be used.
For our own provisioning of Let’s Encrypt’s wildcard certificates, we can only issue wildcard certs with a DNS based verification method. This is only possible when Netlify DNS is used and not with the external DNS instructions.
Note, there is an inactive DNS zone under Netlify DNS for this domain here:
https://app.netlify.com/account/dns/kiwiplates.nz
Please delete or activate that inactive DNS zone at the URL above. There is more about why this is required in the following support guide:
These are the actual DNS name servers for this domain:
ns_name_01: ns-78.awsdns-09.com
ns_name_02: ns-1576.awsdns-05.co.uk
ns_name_03: ns-687.awsdns-21.net
ns_name_04: ns-1366.awsdns-42.org
If there are other questions about the SSL certificates, please let us know.