'Server IP not found' woes

Support
1

Hello,

Sometimes, seemingly randomly, when trying to access ‘uniesportsgroup.com’, users receive a ‘Server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN’ error.

The domain is hosted on squarespace and is using their nameservers.

The primary domain is ‘www.uniesportsgroup.com’ and there is a CNAME record pointing to our netlify address.

Squarespace says it is redirecting ‘uniesportsgroup.com’ to ‘www.uniesportsgroup.com’.

I used to host the site on github pages and never had this issue, however I used A records to point to github’s servers. Would adding an A record pointing to netlify’s load balancer fix this? Please let me know if anyone has solved this before or has an idea how to fix it!

Thanks,

2

Howdy, @rlu, and welcome to our community!

Squarespace does not have anything configured at that bare domain, except records to help get email delivered:

$ host uniesportsgroup.com
uniesportsgroup.com mail is handled by 1 aspmx.l.google.com.
uniesportsgroup.com mail is handled by 5 alt1.aspmx.l.google.com.
uniesportsgroup.com mail is handled by 5 alt2.aspmx.l.google.com.
uniesportsgroup.com mail is handled by 10 alt3.aspmx.l.google.com.
uniesportsgroup.com mail is handled by 10 alt4.aspmx.l.google.com.

You shouldn’t have them redirect the domain anyway - just use the A record as our docs suggest: