hey there! we can definitely leave this post here, and I also have a support guide you might find helpful, but i wanted to check and make sure you were aware that as a business level customer you also have access to the helpdesk! You can email support@netlify.com from the email address associated with the paid team, or submit a ticket on Support.
But here are those resources!
Maybe this helps:
if not, please post again, and we’ll try and troubleshoot, or submit a support ticket
