hi cakrit! I have answers to your questions! Happy to elaborate.
Firstly, support for billing/payment and other non-technical issues is available for all customers on all plans, including Starter tier ($0, as in, you don’t pay us anything at all for our service) at
/support on netlify.com by choosing the appropriate item in the drop down field on the right. Or, post in the #admin section and we will assist.
Secondly, 1:1 technical support is available for all members of paid teams on
/support. Paid teams means, Pro ($49) and Business level subscriptions. Business level subscriptions can also add on premium support with a guaranteed response time for business critical issues 24x7.
Thirdly, this Community is staffed by all the same support engineers as the helpdesk , and is available for everyone! In addition to the technical support team, we have a ton of knowledgeable folks in here who help each other out because they are problem solvers and excited about the platform, and so the unexpected reality is that you might get help faster here than in the helpdesk, actually, and it is available for free for everyone.
Here’s our single source of truth on platforms and pricing:
If you have any other questions or concerns - hit the reply button, I’ll be happy to follow up with you and clarify!