NS1 issues DNS Zone for custom domain

Support
1

Hello,

Instance: eltallerjs.netlify.app

I’ve been trying to set up a custom domain that was bought on name.com.

  1. Domains
  2. Add or register domain button
  3. Input my domain: eltallerjs.com

Output:

A DNS zone for this domain already exists on NS1

It appears this domain is already managed by our DNS provider, perhaps via another service. You can manage your domain via the external service that also uses NS1 as DNS provider, or [contact support for help

Alternative tried:

  1. Main overview for the site
  2. Click on Add custom domain
  3. input: eltallerjs.com

It gets added, but get keeps getting Checking DNS configuration. only. one passes and cannot assign an SSL certificate to it.

Tying to setup wit G suite I cannot add records to it because it is not being added on the main Domains sections.

On the other hand, I also send a ticket to support@ns1.com, is this needed or can this be managed from this site? I have a different domain setup with the exact same config and works with no issues.

These are the Nameservers:
Registrant: Name.com

  • NAMESERVERS
    dns1.p02.nsone.net
    dns2.p02.nsone.net
    dns3.p02.nsone.net
    dns4.p02.nsone.net

  • DNS values are empty

Screen Shot 2020-04-19 at 17.22.26

Thank you for your help.

2

Have you seen this?

1 Like
3

No i haven’t. Will do that. It will be nice to have that on the docs. Thank you!

UPADATE Is working as expected now. :rocket:

I’ll get domain from Netlify next time.

1 Like