Netlify Build Complete but receiving "Command did not finish within the time limit" on paid plan

[STACKINJAM]

Netlify Build Complete but receiving “Command did not finish within the time limit” on paid plan. Any thoughts?

10:36:28 PM: Execution timed out after 26m48.340646071s
10:36:28 PM: Error running command: Command did not finish within the time limit

[luke]

Hi, @STACKINJAM. If you tell us the site subdomain or the site API ID, our support team can extend the build time limit for the site.

However, it sounds more like the following issue is occurring:

[Support Guide] Hung or stuck, but seemingly successful build

When a deploy gets stuck with no apparent build failure, it typically means that while our robots did start building your code, it didn’t wrap up some process within the 15 minute time limit our build environment requires. Why can this happen? More on that in a sec, but first I want to mention that our build environment requires all processes, not just the main ones started by your build to complete. If even one thing gets stuck, the process won’t terminate and we end up with a stuck build. Is…

If this is issue (a stuck build), manually closing any connections to sites or databases being made during the site build process is the solution. If there are other questions or concerns, please let us know.

[STACKINJAM]

Thanks for the reply luke!

I think it is getting stuck due to time since when I had only 3 products that it was pulling from shopify it would work just fine but now that there are 100 it is timing out. I tested on another provider and it is deploying fine. Please take a look at your convenience.

[luke]

The most recent build contains this:

9:51:51 AM: warning Browserslist: caniuse-lite is outdated. Please run:
9:51:51 AM: npx browserslist@latest --update-db
9:53:44 AM: success Building production JavaScript and CSS bundles - 114.413s
9:53:45 AM: success Rewriting compilation hashes - 0.001s
9:54:30 AM: success run queries - 189.991s - 155/157 0.83/s
10:12:14 AM: success Building static HTML for pages - 15.049s - 142/142 9.44/s
10:12:14 AM: success Generating image thumbnails - 1253.392s - 3480/3480 2.78/s
10:12:14 AM: info Generated public/sw.js, which will precache 7 files, totaling 747583 bytes.
10:12:14 AM: The following pages will be precached:
10:12:14 AM: /offline-plugin-app-shell-fallback/index.html
10:12:14 AM: success onPostBuild - 0.083s
10:12:14 AM: info Done building in 1267.379983669 sec
10:12:14 AM: Done in 1267.69s.
10:12:14 AM: ​
10:12:14 AM: (build.command completed in 21m 7.9s)

The default timeout for a site build is 15 minutes so this was an expected timeout, not a stuck build. Would you like for us to extend the build time limit to 30 minutes for this site?

[STACKINJAM]

Yes, please increase the build time. Thank you!

[Angela.rogers]

Hello, please increase our build timeout to 30 minutes as well

[perry]

hi @Angela.rogers, which netlify site name is this regarding?

[Angela.rogers]

pedantic-gates-b75f4f, I have opened a zendesk ticket as well

[fool]

Thanks! Just got that bumped for you.