My Site on custom domain stopped working suddenly

I have not made any changes to my site deployed on netlify site or touched dns on bigrock
my site was working fine an hour back suddenly it stopped working on my custom domain it was working fine for few days
can anyone please help
really want to solve it asap

My site too, suddenly stopped working. checked all the dns settings but found nothing, What just happened ?

I dont know it just stopped working
netlify status also not showing anything wrong !
netlify subdomain site working for you ?
or just custom domain ?

netlify subdomain working fine, but the custom domain showing nothing, some dns issue!

Same Issue !
We cant even mail netlify as they say we have free account so we can only get support through community forum!

yes same problem. and nobody is here for help. my site is down for more than a hour now :sleepy: :cry:

Ditto ! i have to shift my site to somewhere else if it takes more time
i thinking to wait for just 1 more hour !
btw whats ur domain provider ? godaddy , bigrock ?

Yes I am thinking same. I bought it from hostinger

hi folks, welcome to community. These forums are staffed with support engineers as well :slight_smile:
can you both please tell me which netlify site names and custom domains this is regarding?

we can’t troubleshoot anything without knowing what to look at, thanks!

Didnt know about the support engineers here in forum

can you please look into the below site

https://covid19trackerindia.netlify.com/

https://www.covidupdate.online/

hi aditya, can you please post your DNS settings here?

I am using bigrock for domain name
i have pointed cname to --> name -> www
value -> covid19trackerindia.netlify.com
and a record to --> 104.198.14.52

hi @Aditya, if bigrock is your DNS server, then it is likely that that is where the problem is. Can you clarify whether you are bigrock for your DNS or Netlify? thanks.

Hey Perry, my site is http://covidindia.tech
http://covidindia19.netlify.com

I am using netlify DNS.

@perry here is my dns setting

You need to point the DNS records for covidindia to Netlify. They are currently pointed elsewhere. I’m not seeing any name servers.

Check your settings. I’m not seeing any DNS records for covidupdate that point to Netlify.

It looks as though you need either to get things straightened out with Bigrock, or move your DNS to Netlify.

The nameservers pointing to netlify. I also looked into ICANN. Here is the screenshot of the same
Screen Shot 2020-04-09 at 8.28.18 PM

Not for the rest of us:

dig covidindia.tech -t NS   

; <<>> DiG 9.10.6 <<>> covidindia.tech -t NS
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 58060
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;covidindia.tech.		IN	NS

;; AUTHORITY SECTION:
tech.			3600	IN	SOA	ns0.centralnic.net. hostmaster.centralnic.net. 270051 900 1800 6048000 3600

;; Query time: 71 msec
;; SERVER: 198.54.117.10#53(198.54.117.10)
;; WHEN: Thu Apr 09 08:11:21 PDT 2020

Note there are no name servers listed.

You can double-check here:

https://toolbox.googleapps.com/apps/dig/

Don’t use whois to check your DNS settings, use dig, or one of the many free online propagation checkers.

Thank you for your response. Just checked with the registrar the status of the domain is suspended, I filled an appeal for that, hope it will resolve soon. No issue with netlify.

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