Media Files cannot be loaded & no button login function for admin portal

[luke]

Hi, @sumhm. I do see the custom domain is not being served by Netlify. Some other service is being used to proxy to us. The IP address used is one for StackPath.

$ whois "$(dig publications.bii.a-star.edu.sg A +short | tail -n 1)" | grep "OrgName"
OrgName:        StackPath, LLC.

The DNS records also confirm this:

$ dig publications.bii.a-star.edu.sg  +noall +answer

; <<>> DiG 9.10.6 <<>> publications.bii.a-star.edu.sg +noall +answer
;; global options: +cmd
publications.bii.a-star.edu.sg.	250 IN	CNAME	t3s2j2y6.stackpathcdn.com.
t3s2j2y6.stackpathcdn.com. 550	IN	A	151.139.128.11

Note, we do not recommend proxying to our CDN.

That being said, if you are seeing incorrect content served, please let us know the x-nf-request-id header for the incorrect response and we can research this further. There is more information about how to find that header here:

[Support Guide] Netlify Support asked for the 'x-nf-request-id' header? What is it and how do I find it?

Last reviewed by Netlify Support staff August 2023 What is the x-nf-request-id header? Web servers and web browsers communicate using a protocol called HTTP - which stands for “HyperText Transfer Protocol”. Both web browsers and web servers use a feature called headers as part of this protocol. The headers that web browsers send are called “request headers” because the browser in making an “HTTP request”. The web servers headers are called “response headers” because web servers send an “HTTP …

If there are other questions or if there is a header we can research, please let us know.