Hi, @icarofr, that will depend on what the root cause of the issue is. To determine that, we’ll need more information to research this.
I would encourage you do collect this data locally as we might not see what you are seeing, even if we use a VPN to simulate our request from the same geographic region.
First, it is a DNS issue or a HTTP issue?
If the issue is DNS
If the issue is DNS, the following details would be helpful:
- what is the custom domain name being used?
- what DNS resolver is being queried?
- what are the results of the DNS query?
If the issue is HTTP
For this, the x-nf-request-id HTTP response header (or the information it replaces) will be most helpful.
There more information about this header here:
If that header isn’t available for any reason, please send the information it replaces (or as many of these details as possible). Those details are:
- the complete URL requested
- the IP address for the system making the request
- the IP address for the CDN node that responded
- the day of the request
- the time of the request
- the timezone the time is in
To summarize, we will be happy to research this issue but we require more information in order to do so.