Do you have a question regarding your site you think that might be better off handled out of the public eye?
Examples for this might include compromised sites, problems with passwords, security/hacking/phishing concerns, copyright/DMCA and piracy, or other situations in which information is too sensitive to be exposed in a public forum.
In these cases, please post a detailed note below outlining why you feel your issue should be resolved privately - if we can resolve the problem you are experiencing without disclosing sensitive information in our forums, we will. However, in the rare cases where a private conversation is necessary, we will contact you in a private way where we can discuss the best path forward.
Please do note that this does not mean that you will get faster attention from our Support staff - our response times will vary depending on support load and on your account level. We aim to respond to free/stater tier customers within 2 business days. Customers on paid teams get faster support, and guaranteed support response times are available for purchase as well.