How to delete system record dns entry?

Please help I wanted to deploy a frontend site and a web app site and I thought by deploying the web app site as a subdomain would suit my needs. So I tried creating an app branch in my repo and then just deploying that branch. This didnt work, so I ended up creating a new repo (midastouch) and then using a custom domain on that repo, but now the dns records from the deploy branch I created earlier have not been deleted since I deleted and removed that branch from my list of branhces to deploy

  1. Primary Repo’s Domain

    touch.net.za -> midastouch.netlify.com

  2. Deployed branch app

    app.touch.net.za -> app.midastouch.netlify.com
    this doesn’t work, which is why I opted to create another repo ( I think I was supposed to wait or something)

So I added a custom domain to my new repo touchapp (touchapp.netlify.com)
and this custom domain was app.touch.net.za

and then I went to my first repo (midastouch) to try and add a CNAME value on the DNS settings
I noticed there already exists an app.touch.net.za which is a system record managed by netlify and I can’t delete it and I know this record was added when I added the deployed branch setting earlier

How can I delete this record?

The DNS records of type “NETLIFY” (also “NETLIFYv6”) a system records and can only be deleted by our support team at this time.

If you are routing the domain name to another Netlify site they actually can be “wrong”, as long at the domain is added custom domain settings:

https://app.netlify.com/sites/midastouch/settings/domain
https://app.netlify.com/sites/touchapp/settings/domain

Just add the domain to the correct site and it will still work.

The system record do prevent creating CNAME, A, or AAAA type records for the same domain name though. If you need to create one of those, just let us know which record to delete and well be happy to do so.

@luke
I need to delete some records, how do I contact support?

@luke
I need to delete this records
Name: www.foodie.ng TTL: 3600 seconds Type: NETLIFYv6 Value: foodieng-admin.netlify.com

Name: foodie.ng TTL: 3600 seconds Type: NETLIFYv6 Value: foodieng-admin.netlify.com

Name: admin.foodie.ng TTL: 3600 seconds Type: NETLIFYv6 Value: foodieng-admin.netlify.com

Name: admin.foodie.ng TTL: 3600 seconds Type: NETLIFYv6 Value: foodieng-admin.netlify.com

Name: www.foodie.ng TTL: 3600 seconds Type: NETLIFY Value: foodieng-admin.netlify.com

Hi, @adekoyejo, welcome to our Netlify community site. For Starter plan teams, the recommended way to contact our support team is by doing so here (using this community site).

I have removed four DNS records, the ones listed below. This is because one of the records above is listed twice:

Name: admin.foodie.ng TTL: 3600 seconds Type: NETLIFYv6 Value: foodieng-admin.netlify.com

Name: admin.foodie.ng TTL: 3600 seconds Type: NETLIFYv6 Value: foodieng-admin.netlify.com

I deleted the following records.

  • www.foodie.ng - record types deleted: NETLIFY/NETLIFYv6
  • foodie.ng - record types deleted:NETLIFYv6
  • admin.foodie.ng - record types deleted: NETLIFYv6

Should we also delete the NETLIFY type records for foodie.ng and admin.foodie.ng?

If other records should be changed or deleted, please let us know.

Yes please, delete them. @luke

Yes please delete the NETLIFY type records for foodie.ng and admin.foodie.ng,
Thanks. @luke

Both of those have been deleted now, @adekoyejo. If there is more we can do or questions we can answer, please reply again anytime.

@luke I also have some domain to delete, that is walterlv.com blog.walterlv.com and www.walterlv.com

@walterlv, just to confirm before making these changes, you would like the NETLIFY and NETLIFYv6 DNS records with Netlify DNS deleted for these three domain names below?

walterlv.com
blog.walterlv.com
www.walterlv.com

If so, please confirm and we’ll do so.

@luke
Dear, I want to delete a wrong subdomain DNS record.

Blockquote
Name: the-architect.zarigani-design-office.com
TTL: 3600 seconds
Type: NETLIFY
Value: jolly-varahamihira-204b87.netlify.com

Hi, @zarigani-design.

We have sent you an email about deleting this DNS record. We’ll complete the process using that email for communication.

Also, please let us know with a reply here if you don’t receive it.

1 Like

@luke, I’m curious if there are still DNS records for thethankfulhome.com and www.thethankfulhome.com after deleting the DNS zone and removing the domains. The nameservers still seem to be pointed to the Netlify nameservers. We’ve transferred the domain to another service which is reporting that the DNS is still being managed externally.

Hi, @alkamin, I do show that this domain is still pointing to the name servers that Netlify uses for our DNS service:

$ whois thethankfulhome.com | grep "Name Server"
   Name Server: DNS1.P04.NSONE.NET
   Name Server: DNS2.P04.NSONE.NET
   Name Server: DNS3.P04.NSONE.NET
   Name Server: DNS4.P04.NSONE.NET

To change this, please update the name servers used with the domain registrar, which appears to be Tucows.

Note, the TTL value on the existing NS records is 172800. This means that, even once updated the old records will likely be cached for 172800 seconds (which is 48 hours) by most other DNS services.

If the previous records are cached, this tool can help to refresh the cache for the Google DNS servers (which many people use):

https://developers.google.com/speed/public-dns/cache

​Please let us know if there are other questions about this.

@luke, thank you for your help! It’s now resolved

hey i need to remove these duplicated dns records i think there is no way on the interface.

www.authx.me 3600** IN NETLIFY **musing-easley-2b2066.netlify.com

authx.me 3600** IN NETLIFYv6 musing-easley-2b2066.netlify.com

www.authx.me** 3600 IN NETLIFYv6** **musing-easley-2b2066.netlify.com

Hi, @Natnael123, and welcome to our Netlify community site.

We have sent you an email about deleting these DNS records. We’ll complete the process using that email for communication.

Also, please let us know with a reply here if you don’t receive it.

Hello @luke. I also need to remove DNS records:

Can you take care of that for me?

Thank you!

Scott

Hi, @scottward. Welcome to our Netlify community site. Those record have been deleted!

​Please let us know if there are any questions or more we can do to assist. :slight_smile:

1 Like

Hi @luke
Thanks in advance for your help. We need to delete the following two records:

dubai.saturdays.ai 3600 IN NETLIFY / NETLIFYv6 sad-bhaskara-d879cf.netlify.com
www.dubai.saturdays.ai 3600 IN NETLIFY / NETLIFYv6 sad-bhaskara-d879cf.netlify.com

Can you do it pls?
Thanks!