Help with domain transfer between accounts

My domain was previously registered to another netlify account belonging to a designer. I now want to deploy to my account but when I add domain, it says it is registered to another account. Designer says he has deleted the domain from his account. How do I resolve issue?

Error msg:‘custom_domain is owned by the other account’

Hi @sugarcube1411!

We can handle this issue via the email I just sent to you. I’ll close this post.

very well. Thank you.