Email not working even though all records have been transferred properly

[luke]

Hi, @swiss, the configuration for where to send email is done using DNS. It doesn’t matter who your DNS service provider is, if the DNS records are correct the email will be sent to the email service provider in the same way.

We are never the email service provider as we don’t offer email services at Netlify. We are the DNS service provider if you are using Netlify DNS for your domain. So, to clarify, we can troubleshoot any DNS issues but issues with email service itself will required troubleshooting by the provider of that service.

We also have a topic about this here:

[Support Guide] How do I migrate a domain to Netlify DNS with zero downtime?

Last reviewed by Netlify Support - August, 2023 IMPORTANT UPDATE While many details in this support guide remain valuable information, the best guide for a zero downtime DNS migration can be found here: However, there is still great information below and our support team will continue to link people to sub-sections of this support guide when they are relevant to someone’s particular situation or question. What is this topic about? This topic covers copying your existing DNS records from you…

Specifically, the section with the heading “I did not copy my records before switching name servers and my email (or other service) stopped working. How do I fix this?” should be helpful. (I do realize you said that copied your DNS records but the information in that section should still be informative.)

So, if email are not being sent to the current email service, the email service provider should be able to explain why by checking the current DNS records and pointing out missing or incorrect records. We don’t know what records are required as only the email service provider knows those details. Once you tell us what DNS records are required, we can compare those requirements to the existing records and troubleshoot any incorrect or missing records.

DNS records are about as public as information gets on the internet. Anyone can request any DNS record at any time. There is no secrecy involved (excluding DNSSEC which we don’t support so this won’t apply at Netlify). Please feel free to post the required DNS records here and we’ll be happy to research this further.

You can still private message (PM) that information to our support staff if you prefer. I’ve confirmed that PMs are enabled for your community login. Note, that only one person can see the PM and this will likely mean a slower reply than posting the information publicly.

Finally, while it does some automate some of the features for our service (SSL certificates for branch subdomains for example), Netlify DNS is not the only way to connect a custom domain to a site at Netlify. You can also use our external DNS instructions if you want to keep the DNS service at GoDaddy. This might be a shortcut to resolve this issue more quickly.