Hi, @erinesullivan and @erinesullivan. We have a topic about issues with email services here:
To summarize, our support team doesn’t know what the correct DNS records are for your mail service. We need you to tell us what those are and, once we know that, we can troubleshoot to be sure the DNS records are working.
Again, we are happy to troubleshoot the DNS service as those are systems we are responsible for and control. We cannot troubleshoot the email service itself because we don’t administer those systems.
I don’t show the DNS record above configured anymore. It appears to have been deleted.
If there are other questions or if specific DNS records are not working, please let us know.