Hi, @bisby91. If you want to keep using Netlify DNS, then the solution is to copy “the required DNS records” into Netlify DNS.
However, we at Netlify have no way of knowing what “the required DNS records” are.
They did exist with your previous DNS service. The solution of copying them to Netlify DNS means finding the records at the previous service first.
This topic covers that in more detail:
There are likely MX and TXT type records which should be copied. There can also be CNAME and/or A records required for subdomains of your domain referenced in other records.
The key here is finding the right records to copy to Netlify. It might be helpful to contact the provider of the email service and ask them what records you need to add if you don’t find them in the previous DNS service.
Looking at the screenshot, I would recommend clicking on all the tabs at the top (like MX, TXT, SRV, etc) and copying down all the DNS records you see in those tabs. Then determine which ones need to be copied to Netlify and create them with Netlify DNS as well.
If you are unsure which ones to copy, please let us know what records you find and we’ll do our best to filter the list for the records to copy to Netlify. (It is possible at all the records at the previous service should be copied but it is impossible to say without knowing what those are.)
With a complete list of the previous records, we can help you get the copied here. As before, please let us know there are other questions about this.