"custom_domain is owned by another account" error message

Hello, I’ve been trying to transfer a custom domain name from a netlify account to mine.

The account hosting the site previously has deleted the custom domain from their site and also removed the DNS records but I’m still getting the “custom_domain is owned by another account” error.

How do I resolve this?

Thanks.

My netlify site name is http://testnaemo.netlify.com

Custom Domain is https://naemoapps.com/

Error Message - “custom_domain is owned by another account”

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

https://app.netlify.com/sites/SITE-NAME/settings/domain#custom-domains > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Thanks for replying, I’ve verified the domain ownership.

Thanks for replying. I’ve verified the domain name.

The DNS zone still existed under the previous account.

I’ve deleted that now, so you should be able to add the domain to your new account. :slight_smile:

Thanks alot for your help. It’s working now.

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