Can't transfer domain used another account

We’d like to create the site that has domain below.
primeremote.jp

Once we created site with an account.
We added the domain to this account.

This is a private account of our team member.Next, We created a new company account.
We tried to transfer the domain.
but we have an error below.


custom_domain is owned by the other account

How should I resolve this? or could you release the domain from the old accout?

I also have read docs below.


I should have completely removed DNS zone, site.

Thanks regards.

HI @binhpham9989! Welcome to netlify community.

We just got that DNS zone deleted for you, since it was on a cancelled account.

You should be able to use the domain on your new site now!