Can't log in to my account

I signed up for a netlify account using github. The I disconnected my github from that account so I could use my github on a seperate account I have for work. Now I cannot log back into my personal account because it is disconnected from github (the way I logged in). This wouldn’t be much of a problem but one of the custom domains I have on my personal account is connected to a domain I need access too. Here is the message I get when trying to login to my personal netlify account.

Also I tried just to redeploy the site on my current working account, and it worked fine but I cannot add my custom domain to it because it is already being used on the other account.
The current working subdomain for the site right now is: gallant-snyder-57c956.netlify.app

I need to connect the custom domain: eventsbymagnolialane.com to this subdomain.

Please help. :slight_smile:

Hi there,

Sorry to hear you got disconnected from your account.

Can you perform a password reset on your old account, using the email tied to the account (ie. your Github email)?

Cheers,

Mike

Hey Mike,

I tried to do an account reset for my github email. It tells me that there is no account for that email.

I just sent a password reset to the account email owning that domain. Can you double check that you received it and can access the site again?

Whenever I go to reset my password through the link I get sent to this page. Then I reenter my email and I get a new link and it takes me back to here.

Even the link you sent me

@jakegaughan,

The reset tokens will expire after 30 mins, can you double check that you are visiting the token within 30mins after sending it from the UI?

Mike

Yes! I have been doing it right away! Definitely not after 30 minutes…

The problem was fixed! They rolled back a deploy that was causing some issues!
Thank you for the help Mike!

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