*** Can't find yogastudiohedwig.ch: No answer

We have created the domain yogastudiohedwig.ch and it was working after a couple of minutes. Now we get the message can’t find the ip address for yogastudiohedwig.ch

$ nslookup yogastudiohedwig.ch

Non-authoritative answer:
*** Can’t find yogastudiohedwig.ch: No answer
$

$ whois yogastudiohedwig.ch
% IANA WHOIS server
% for more information on IANA, visit http://www.iana.org
% This query returned 1 object

refer: whois.nic.ch

domain: CH

organisation: SWITCH The Swiss Education & Research Network
address: Werdstrasse 2
address: Zurich CH-8021
address: Switzerland

contact: administrative
name: SWITCH TLD Administration
organisation: SWITCH The Swiss Education & Research Network
address: Werdstrasse 2
address: Zurich CH-8021
address: Switzerland
phone: +41 44 268 15 40
fax-no: +41 44 268 15 78
e-mail: tld-admin@switch.ch

contact: technical
name: DNS Operations
organisation: SWITCH The Swiss Education & Research Network
address: Werdstrasse 2
address: Zurich CH-8021
address: Switzerland
phone: +41 44 268 15 40
fax-no: +41 44 268 15 78
e-mail: dns-operation@switch.ch

nserver: A.NIC.CH 130.59.31.41 2001:620:0:ff:0:0:0:56
nserver: B.NIC.CH 130.59.31.43 2001:620:0:ff:0:0:0:58
nserver: E.NIC.CH 194.0.17.1 2001:678:3:0:0:0:0:1
nserver: F.NIC.CH 194.146.106.10 2001:67c:1010:2:0:0:0:53
nserver: G.NIC.CH 194.0.1.40 2001:678:4:0:0:0:0:28 74.116.178.40
nserver: H.NIC.CH 2a03:bd80:36:0:0:1:203:230 85.119.5.230
ds-rdata: 55966 13 2 CEB479416E4EFD770800434BE1245E1B10D4CF018255C11D8544C448FA032B32

whois.nic.ch

This information is subject to an Acceptable Use Policy.
See https://www.nic.ch/terms/aup/

Domain name:
yogastudiohedwig.ch

Holder of domain name:
Netlify Inc
Whois Agent
2325 3rd St, Suite 215
US-94107 San Francisco
United States

Technical contact:
Netlify Inc
Whois Agent
2325 3rd St, Suite 215
US-94107 San Francisco
United States

Registrar:
1API GmbH

First registration date:
2020-05-11

DNSSEC:N

Name servers:
dns1.p08.nsone.net
dns2.p08.nsone.net
dns3.p08.nsone.net
dns4.p08.nsone.net
ns1.domain-resolution.tools
ns2.domain-resolution.tools
ns3.domain-resolution.tools
ns4.domain-resolution.tools
$

Thank you for your help.
Enrico

Hey @xenjogmbh,
Sorry to hear you ran into what looks like a bug on our end for people who register .ch domain names. We’ve removed the records of the bad nameservers from your account (all of these:

ns1.domain-resolution.tools
ns2.domain-resolution.tools
ns3.domain-resolution.tools
ns4.domain-resolution.tools

) and you should be all set now. We’ve also filed an issue internally to prevent this from happening in the future. Please give us a shout if you have any questions or run into issues down the road :+1:

Hi @jen ,

I am getting exactly the same error. see below. please help!

Domain name
datacanvas.ch

Holder
Netlify Inc
Whois Agent
2325 3rd St, Suite 215
US-94107 San Francisco
Technical contact
Netlify Inc
Whois Agent
2325 3rd St, Suite 215
US-94107 San Francisco
Registrar
1API GmbH

DNSSEC
no

Name servers
dns1.p02.nsone.net
dns2.p02.nsone.net
dns3.p02.nsone.net
dns4.p02.nsone.net
ns1.domain-resolution.tools
ns2.domain-resolution.tools
ns3.domain-resolution.tools
ns4.domain-resolution.tools

Hey @martand,
Again, I’m sorry to hear this :frowning: I updated your nameserver records as well and things look to me to be working again. How about you? Please let us know if you continue to experience this so I can update our internal issue with more information.

Thanks for the quick response @jen! I checked whois.nic.ch and the bad sever names do not appear anymore! Thanks!

The site seems to be working for now but if the issue reappears then I will let you know.
However, when I go to Domain management page of my site then I still see the following error in the HTTPS section :

datacanvas.ch doesn’t appear to be served by Netlify
We can’t renew your Let’s Encrypt certificate automatically until the issue is resolved. Check our troubleshooting guide for more information on how to fix the problem, and then renew the certificate.
Please help!

It works! Thank you, Enrico

Hi, @Martand. For “legacy” reasons we show the last failure message for a SSL certificate renewal even when the SSL certificate has been successfully provisioned or renewed.

That isn’t a “current error”. It is just the “last error” anytime an error occurred.

The SSL certificate is working. If you see any issues however, please do let us know.

Just to close this thread, our partner name.com found and fixed the root cause in their service earlier this week, so the “rogue nameservers for .ch domains” should not happen again.