Cannot view PDFs in Netlify-handled forms

Support
1

I’ve set the form submissions in my site to Netlify’s built-in form handling. We require users to upload files within the form, and we receive these file submissions via a link given by Netlify in the form responses. For PDFs however, when clicking on the link of the upload, a page would open and say “Error, Failed to load PDF document”. I’m still able to view JPEG and MOV uploads. I’m not sure what the problem is here, and if it’s an error on Netlify’s part. How do I fix this?

Here’s my site:

2

Hey @rlyx-31,

Is this impacting all PDFs or some? Have you checked to see if this may be an issue with case sensitivity?

4

Hi @Coderr,

Same as what I’ve already said in other threads. Let’s keep the discussion in a single thread.