Cannot verify my domain: "Another site is already using this domain"

AniruddhSringeri · January 16, 2021, 6:12pm

Hello,
I’m trying to add my custom domain makemytimetable.com to https://happy-hopper-281b11.netlify.app . This is my own domain that I bought recently, but it says “Another site is already using this domain”. For a brief period after I got this error, makemytimetable.com used to show the parked page of my domain provider, but now that I checked, someone else’ website is being displayed.

Can anyone please help me out?

Thank you,
Aniruddh.

hrishikesh · January 13, 2021, 4:12pm

Kindly share the screenshot of your DNS settings.

gregraven · January 13, 2021, 4:17pm

@AniruddhSringeri When I try to visit your custom domain, I get a “server not found” error message, which is not surprising considering the faulty DNS settings I’m seeing. Your site does load on you Netlify subdomain, though, so once you get the DNS straightened out your custom domain should load.

AniruddhSringeri · January 13, 2021, 4:44pm

AniruddhSringeri · January 13, 2021, 4:47pm

Yeah, now we get a ‘server not found’ message, but ~5 mins before you visited the URL, it used to show someone else’ website. I don’t know whose website that is.

gregraven · January 13, 2021, 4:51pm

@AniruddhSringeri Where are the DNS settings that point your custom domain at your Netlify hosting?

AniruddhSringeri · January 13, 2021, 5:00pm

I had registered the custom domain on Netlify (by going to Domains/Add or Register Domains) and added the 4 Netlify name servers on godaddy. I had then deleted the registered domain from Netlify & now I’ve reset the nameservers in godaddy as well. Now after you asked me, I’ve registered the domain on Netlify again.

hrishikesh · January 13, 2021, 5:01pm

So this step has probably caused the problem somewhere. I guess, someone from the Support team would have to check this.

AniruddhSringeri · January 13, 2021, 5:02pm

Okay, thanks. Do you know why someone else’ website could show up on my domain?

hrishikesh · January 13, 2021, 5:03pm

Since I can’t see the other website currently, I can’t really say.

AniruddhSringeri · January 13, 2021, 5:07pm

Sorry, I’m new to this community. Will someone from the Support team look into this though?

hrishikesh · January 13, 2021, 5:08pm

Yeah they would. However, you might have to wait a few hours for them.

gregraven · January 13, 2021, 5:14pm

@AniruddhSringeri It can take DNS records up to 48 hours to propagate, so there’s not much to do now but sit and wait. Your DNS settings still show the old fouled-up entries, so we’ll have to revisit this issue in a couple of hours.

AniruddhSringeri · January 13, 2021, 5:23pm

Added the nameservers on GoDaddy. Do you think I can now change DNS settings from Netlify? @gregraven @hrishikesh

hrishikesh · January 13, 2021, 5:23pm

As log as you’re unable to add the domain to Netlify, you can’t.

gregraven · January 13, 2021, 5:33pm

You will have to to get your site to load on your custom domain.

AniruddhSringeri · January 14, 2021, 11:04am

It’s now showing the other person’s website. Isn’t it a case of mistaken identity?

AniruddhSringeri · January 14, 2021, 11:07am

Now showing the other person’s website. Can anything be done about this, like someone from the Support team returning me the access to my domain?

hrishikesh · January 14, 2021, 11:09am

I’ll mention @luke to help you get back on your website faster.

From what I see, this website is served by Netlify so someone has indeed connected the domain to their account.

However, the DNS records show that the domain is not connected to Netlify either by NS records or by A + CNAME records. So, this is really strange.

AniruddhSringeri · January 14, 2021, 11:13am

Thank you. Yeah, I changed back the Nameservers in godaddy to default yesterday to disconnect the domain from Netlify so that whoever this person is stops using the domain. But it seems to make no difference!