Hi, @bhameyie, and welcome to the Netlify community site.
It appears that you have a Netlify DNS zone for this custom domain here:
However, the DNS zone is inactive and that will prevent us from being able to create or update SSL certificates for this custom domain.
There is more information about how to detect and fix this type of issue in this support guide:
Would you please read the support guide above and try one of the two solutions described there?
If this doesn’t fix the issue, please let us know what steps you tried and what the result was. We will be happy to research what is happening and suggest steps to resolve it.