Bought Domain Name, Now Showing Error and "Contact Support" - But Unable to Contact Support Directly

“Unable to order domain with this domain name. Please contact support with the domain name for the assistance.”

I was trying to order a custom domain through Netlify. It said the domain was available, but after I purchased it (I did confirm that the purchase went through on my card), I received this error message. Please let me know what I should do to get the domain or get refunded. Thanks.

Hi, @978-0972652919. I see exactly the same on this side. There is a charge for a domain name but no domain was registered.

This is very unusual and we want to get this issue corrected. I’m emailing you directly and we’ll work through resolving this issue in that email chain.

Please reply here though if you don’t see an email from us though.

I have the same issue after I click on “Register domain” button it always get me the error “Unable to order domain with this domain name. Please contact support with the domain name for the assistance”. but a couple of days ago it did let me to enter my credit card details but not today.
what can I do?

Hi moghwan, thanks for getting in touch.

We have sent you an email to the email address associated with your Netlify account, and we’ll communicate with you through that email to continue resolving this issue.
(Please note that for security reasons, we will not contact you at email addresses not listed in your Netlify account.)

Also, please let us know with a reply here if you don’t receive a message from us.