Bought Domain Name, Now Showing Error and "Contact Support" - But Unable to Contact Support Directly

“Unable to order domain with this domain name. Please contact support with the domain name for the assistance.”

I was trying to order a custom domain through Netlify. It said the domain was available, but after I purchased it (I did confirm that the purchase went through on my card), I received this error message. Please let me know what I should do to get the domain or get refunded. Thanks.

Hi, @978-0972652919. I see exactly the same on this side. There is a charge for a domain name but no domain was registered.

This is very unusual and we want to get this issue corrected. I’m emailing you directly and we’ll work through resolving this issue in that email chain.

Please reply here though if you don’t see an email from us though.