Hey folks! Sorry about the confusing communications. Here’s what we can tell you:
- We indeed do not intend to show bills you didn’t pay, so there is no scamming here, just when we cleaned up the charges we don’t intend to collect, there are no other artifacts in our UI since we ONLY send receipts, and nothing was paid.
- We will help you understand any confusing charges, forgiven or not.
- We will do so in the helpdesk, if you reply to the email we sent. Our helpdesk autoresponder has some bad configuration right now that claims the case is closed, but we will help you there and are fixing the text for future respondents.
In many cases, for charges in the sub-500 dollar range, the reason you were upgraded was for forms usage in excess of 100 posts a month on a single site, and this likely happened in the distant past - between April 2018 and Summer 2019.