Another site is already using this domain (own domain, different team)

I own a domain and have a site already hosted with netlify under the main domain. However, I want to set up a site under a subdomain of this domain that belongs to a different team. When I try to add the subdomain (after already pointing the CNAME), it gives me an error saying another site is already using this domain.

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

https://app.netlify.com/sites/SITE-NAME/settings/domain#custom-domains > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Hi Perry,

Would it be possible to get help transferring the site between these teams then? I’d like to transfer the site to the team that actually owns the domain.

Thanks!

sure!

see this guide:

and if that doesn’t work, please visit http://www.netlify.com/support, and choose dns/site transfer from the dropdown menu on the right, and we will assist you.