as some of you have noticed, our service is currently experiencing issues with Analytics that show up in a couple of different ways:
- sites where Analytics was activated for the first time since May 26 2020 are not seeing any data displayed in the UI
- some sites where Analytics has been running problem free before May 26th 2020 are now not displaying new data
- high traffic sites are seeing intermittent problems - data is failing to display
Data is being collected, but it is not being displayed correctly. No data loss has occurred.
We are aware of the cause of the problem(s) and we have engineers actively working on a fix to remediate the situation. This is a top priority for us, and we are working as hard as we can to resolve it. We are hoping to have a fix in place at some point next week. We will update this timeline as we make more progress in working towards a fix.
We understand that this is a very frustrating situation and one that may be impacting you and your business negatively. This kind of thing is never the experience we want you to have.
Anyone who wishes to migrate off the Analytics service due to these issues, and who can’t wait for a fix, should get in touch with us here or by visiting netlify.com/support and choosing “billing” from the dropdown menu, which will put you through to the billing helpdesk, and we will issue you a refund.
We’ll update here as soon as we have more information on this - thank you for your patience. If you have questions, please let us know below.