Support   Common Issues

Topic Replies Activity
About the Common Issues category 1 November 19, 2019
[Common Issue] My form renders with javascript but won't work properly

Fear not, there’s just a couple of extra things to make sure you have that will probably get things working! The most frequent cause of problems with JS forms is that you (or your static site generator) need to create a…

2 August 13, 2019
[Common Issue] What if my project folder is not the root of my git repository?

There are some projects that live in a folder instead of the root of your git repository. If you need to deploy your site from a subdirectory, there are two ways to do it: You can set this in the UI: In your site …

6 October 7, 2019
[Common Issue]: My site deploy fails unless Netlify's build cache is cleared

Netlify builds are highly configurable, but you may encounter some common build problem scenarios, which we describe in depth in these two articles:…

2 October 15, 2019
[Common Issue] Form not showing up in forms page on site dashboard

We can definitely help you get your form working! Our form handling will work automatically for valid html forms but there are a few things you need so our form-handling can find your form. Here’s a few common things to …

2 August 13, 2019
[Common Issue]: Using build logs to debug your build process

Congratulations on using Netlify to build and deploy your project! Netlify is designed to be stable, reliable, and easy to use, but sometimes people do get errors when building their projects. When you build on Netlify …

3 August 29, 2019
Common Issues - Or, how to find answers for frequent questions!

Common Issues are Netlify Community’s version of a Frequently Asked Questions. Written and regularly updated by Support staff, they contain information and approaches useful for debugging, troubleshooting, and optimizing…

2 October 22, 2019
[Common Issue] I don't see forms submissions when using javascript

I have a form rendered using javascript, but it’s not submitting. What’s going on? There’s a few things to consider when using javascript with a netlify-handled form. If you are rendering your form using javascript and…

4 October 8, 2019
[Common Issue] Can I run a web server, HTTP listener, and/or database at Netlify?

How do I run a server/database at Netlify? We often get questions about how to run a specific backend server or database at Netlify. Examples of these types of questions include: How to I get my node HTTP listener to r…

2 August 30, 2019
[Common Issue] Hung or stuck, but seemingly successful build

When a deploy gets stuck with no apparent build failure, it typically means that while our robots did start building your code, it didn’t wrap up some process within the 15 minute time limit our build environment require…

6 September 30, 2019
[Common Issue] Debugging site builds

Note: This article is only about builds within Netlify’s Continuous Integration (CI) environment, as triggered from git commits or from incoming build webhooks. You can learn more in depth about how Netlify builds your s…

4 October 22, 2019
[Common Issue] How can I optimize my Netlify build time?

If you are interested in learning more about how our bots approach building sites, these three articles are a great place to start: How our Build Bots build sites The last major upgrade to our build environment and per…

32 January 24, 2020
[Common Issue] Troubleshooting your Netlify Large Media Configuration

So, you are trying to use the Netlify Large Media feature and it isn’t working as expected. Where do you begin troubleshooting? Well, we’re happy to answer. :slight_smile: Our Large Media plugin has several requirements…

47 December 22, 2019
[Common Issue]: Frequently encountered problems during builds

Overview Sites on Netlify can be built using many different tools — differing frameworks, programming languages and approaches. It can be incredibly frustrating to see your site fail to build! If you have a build on Netl…

3 May 18, 2019
[Common Issue] Form problems, form debugging, 404 when submitting

Why use Forms? Please give these debugging tips a try before posting a new post! Forms are one of the most useful parts of modern websites because they allow us to capture input from our visitors. There are many ways to…

27 July 17, 2019
[Request] Transfer site ownership to different account 2 January 8, 2020
[Common Issue] Making sure your builds use appropriate resources for Netlify's build system 7 January 20, 2020
[Common Issue] Making analytics distinguish between deployed branches 7 January 5, 2020
[Common Issue] Why don’t I see my Github repository when trying to link to my site? 2 October 9, 2019
[Common Issue] Error when linking repo while creating new site 2 October 9, 2019
[Common Issue] Can I use Identity to protect access to our site? Or functions? Or is it only for the CMS? 2 September 30, 2019
[Common Issue] Admin methods from Gotrue-js don't work in my code 8 January 21, 2020
[Common Issue] Bitbucket PR deploy previews fail 2 September 30, 2019
[Common Issue] How are requests routed to the nearest Netlify CDN node? 2 September 30, 2019
[Common Issue] Netlify CMS API_ERROR. Now what? 8 January 18, 2020
[Common Issue] What is the difference between Netlify’s Enterprise CDN and normal CDN? 3 September 30, 2019
[Common Issue] Netlify Support asked for the 'x-nf-request-id' header? Why are they asking for it and how do I find it? 7 January 6, 2020
[Common Issue] I changed my name servers on AWS Route53 but I’m still having issues 2 September 30, 2019
[Common Issue] Deploying a site to Netlify - different approaches 8 September 30, 2019
[Common Issue] Conditional build/deploy behavior 3 October 1, 2019